The Kathmandu District Administration Office (DAO) has implemented time-card in 10 services to be delivered to public from the administration every day.
The decision came following the direction from Deputy Prime Minister and Minister for Home Affairs Rabi Lamichhane.
Devi Pandey Khatri, Assistant Chief District Officer, said that from Thursday time card has come into implementation in four services mainly in the issuance of new citizenship certificate, renewal of organisations, certification and identity of minors, and court cases and trial date. Time cards for other remaining six services have also been readied and will be implemented soon, Khatri said.
Minister for Home Affairs Lamichhane visited the DAO and inspected the services delivered to the public by the office employees on Thursday. DPM Lamichhane reached the DAO, Kathmandu to inspect the service of the office at 3:00 pm and he stayed at the office for an hour, Assistant CDO Khatri said.
After inspecting the office, DPM Lamichhane instructed the office employees to dedicate their services for the convenience of the public who come to the office with all required documents to get their job done, said Khatri.
According to Khatri, the service users who have completed the prescribed documents will be able to receive the service within the prescribed time. She said organisation renewal would be done within 30 minutes of receiving the prescribed documents, Nepali citizenship certificate and minor’s identity card within one hour, national identity card within 30 minutes, passport distribution within 15 minutes, recommendation letter from the district administration within one hour, court case and its trial date within 30 minutes and verdict of the case within 60 days.
Similarly, except for Friday, the complaint hearing time by the CDO is fixed at 3 pm to 4 pm. The administration has also started arrangements to get services for women over 65 years of age, disabled, and those with children without remaining in queue.
Similarly, Khatri said that the administration had started a system to provide services to the elderly people above 75 years of age by deputing helpers. She said that apart from the time card, some services have already been streamlined. “In the past, the biometrics of national identity cards included only 200 people, but in the past few months, it has been provided to 450 people, while the biometrics of passports only taken from 150 people in the past has now increased to 250 per day,” she said.
Source : TRN,
